Terms of Service
Refund Policy
At Pizza Man, we strive to ensure our customers are always satisfied with their food and the service we provide. However, we understand that things won't always go as planned and there may be circumstances where you may be eligible for a refund. Our refund policy is outlined below.
1. Refund Eligibility
(i) 🚫 Non-Delivery:
If an order you have placed with us is not delivered for reasons attributable to Pizza Man (e.g., our delivery personnel is unable to locate your address), you may be eligible for a full or partial refund in the form of an 🎁 e-gift card or physical gift card.
(ii) 🕒 Excessive Delivery Time:
If your order arrives excessively late beyond the estimated delivery time provided, and such delay is not due to a force majeure event (i.e., event beyond our reasonable control such as extreme weather conditions, natural disasters, or other emergencies), you may be eligible for a full or partial refund in the form of an e-gift card or physical gift card. "Excessively late" is defined as 1 hour over the initially stated delivery time.
2. Non-Refundable Scenarios
(i) Taste and Preference:
We appreciate that everyone's tastes and preferences differ. Meantime, refunds will not always be provided simply because you did not like the taste of the food ordered. However, in certain situations we may refund your complete or part of your order in the form of an e-gift card or physical gift card. We also encourage you to provide feedback on the dishes you order to help us improve our food quality and service.
(ii) Change of Mind:
If you decide to cancel your order after it has been prepared or is en-route, we are not able to provide a refund.
(iii) Incorrect Delivery Information:
If we are unable to deliver your order due to incorrect delivery information provided at the time of placing the order, a refund will not be provided.
3. Refunds Via Our Gift Card Resolution Policy
If you experience an issue with your order, please contact us within 24–48 hours of the order placement. Be sure to include your order number and a description of the issue so we can promptly assist you.
🎁 Gift Card Resolution Tiers: For refunds determined to be appropriate:
For order issues, we offer Pizza Man gift cards as a gesture of goodwill, based on the value of the problem:
💵 Issues valued $0–$5 → $5 gift card
💵 Issues valued $5–$10 → $10 gift card
➕ And so on, increasing in $5 increments
Customers will receive:
E-Gift Cards (delivered instantly via SMS)
We’re committed to making things right and appreciate your understanding and support!
4. Special Circumstances
We value our relationship with our customers and will review exceptional cases on a case-by-case basis. If you believe you have a unique situation that warrants a refund, please reach out to us, and we will work with you to find a fair solution.
📌 This policy is subject to change without prior notice, and Pizza Man reserves the right to make the final decision in all refund cases.
Delivery Policy
1. Availability
Delivery services are available during our operating hours, which are listed here. Please note that these times may vary during holidays and special events.
2. Minimum Order Value
There is a minimum order value for all delivery orders, the values vary depending on the distance from the restaurant.
3. Cancellation and Refunds
Orders can be canceled within 3-5 minutes of placing the order. If you're unsatisfied with your order, please contact our customer service team within 5 minutes after receiving your delivery.
❌ If you decide to cancel your order after it has been prepared or is en-route, we are not able to provide a refund.
4. Delivery Safety
Our delivery personnel are trained in no-contact delivery practices to ensure your safety and theirs.
5. Special Requests
We will do our best to accommodate any special requests you may have, but we cannot guarantee that all requests will be fulfilled.
6. Allergies & Dietary Restrictions
Please indicate any allergies or dietary restrictions when placing your order. We will do our best to meet these requirements, but please note that our kitchen handles a range of ingredients and we cannot guarantee that our meals are free from certain allergens.
7. Disclaimers
We are not responsible for delays in delivery due to unforeseen circumstances such as traffic or weather conditions.
By placing an order for delivery, you agree to the above terms and conditions.
🍕 Thank you for choosing Pizza Man.
Terms
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using our online ordering platform.
1. Your Agreement with Us
By using our online ordering platform, you agree to these Terms of Service. If you don't agree to these Terms, you may not use the platform.
2. Our Services
We provide an online platform to enable you to order food for pick-up or delivery from our Pizza Man restaurant.
3. User Account
To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and mobile.
You agree to accept responsibility for all activities that occur under your account or password.
4. Orders, Prices, and Payments
All prices are shown in USD, and taxes are included in the final price. We reserve the right to adjust prices as we see fit. Payment for all orders is described on the last checkout page. You agree to provide current, complete, and accurate purchase and account information for all orders placed.
5. Delivery
We provide delivery services in accordance with our delivery policy. Please refer to our delivery policy for more information. Delivery times are estimates and may vary due to unforeseen circumstances.
6. Intellectual Property Rights
All content available on our platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof is the property of Pizza Man, our affiliates, partners, or licensors, and is protected by US copyright laws.
7. Termination
We may terminate or suspend access to our platform immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
8. Changes to Terms
We reserve the right to update or change our Terms of Service at any time. Your continued use of the service after we post any modifications to the Terms of Service on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Terms of Service.
9. Limitation of Liability
In no event shall Pizza Man, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from
(i) your use or inability to use the platform;
(ii) any unauthorized access to or use of our servers and/or any personal information stored therein;
(iii) any interruption or cessation of transmission to or from the platform;
(iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our platform by any third party;
(v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the platform; and/or (vi) any other matter related to the platform.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of the state of California, without regard to its conflict of law provisions.
11. Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.
13. Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
14. Entire Agreement
These Terms constitute the entire agreement between us regarding our platform and supersede and replace any prior agreements we might have had between us regarding the platform.
15. Contact Us
If you have any questions about these Terms, please contact us at contact@pizzamanpizzeria.com.
Accessibilty Statement
pizzamanpizzeria.com strives to ensure that its services are accessible to people with disabilities. pizzamanpizzeria.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on pizzamanpizzeria.com
pizzamanpizzeria.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows pizzamanpizzeria.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Furthermore, pizzamanpizzeria.com is regularly audited using the WAVE Web Accessibility Evaluation Tool and manually tested for reasonable navigation using the NVDA screen reader.
Enabling the Accessibility Menu
The pizzamanpizzeria.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
pizzamanpizzeria.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on pizzamanpizzeria.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on pizzamanpizzeria.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please email us. Customer Support as follows
Email: orders@pizzamanpizzeria.com Phone: 8186596599